{"id":655,"date":"2021-10-24T16:17:51","date_gmt":"2021-10-24T06:17:51","guid":{"rendered":"https:\/\/logisense.com.au\/?page_id=655"},"modified":"2025-10-09T15:17:57","modified_gmt":"2025-10-09T05:17:57","slug":"bonaire-vulcan-5311250","status":"publish","type":"page","link":"https:\/\/logisense.com.au\/?page_id=655","title":{"rendered":"Vulcan 5311250"},"content":{"rendered":"\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:31% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"798\" src=\"https:\/\/logisense.com.au\/wp-content\/uploads\/2021\/10\/Vulcan-5311250-1024x798.gif\" alt=\"\" class=\"wp-image-656 size-full\" srcset=\"https:\/\/logisense.com.au\/wp-content\/uploads\/2021\/10\/Vulcan-5311250-1024x798.gif 1024w, https:\/\/logisense.com.au\/wp-content\/uploads\/2021\/10\/Vulcan-5311250-600x468.gif 600w, https:\/\/logisense.com.au\/wp-content\/uploads\/2021\/10\/Vulcan-5311250-300x234.gif 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Vulcan 5311250 Gas Ducted Heater Module<\/p>\n\n\n\n<p>Repair\/Exchange Price: $276.00<br>Warranty: 12 months, extendable to 18 or 24 months.<\/p>\n\n\n\n<p>Common faults:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No ignition spark,<\/li>\n\n\n\n<li>Weak ignition spark,<\/li>\n\n\n\n<li>Burners ignite but extinguish after a few seconds,<\/li>\n\n\n\n<li>Heater shuts off and restarts after burners are lit,<\/li>\n\n\n\n<li>Blowing cold air.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.logisense.com.au\/open.php?topicId=12\" style=\"border-radius:100px;padding-top:5px;padding-right:15px;padding-bottom:5px;padding-left:15px\">Request a Repair\/Exchange<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/logisense.com.au\/?page_id=124\" style=\"border-style:none;border-width:0px;border-radius:100px;padding-top:5px;padding-right:15px;padding-bottom:5px;padding-left:15px\">Contact Us<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr \/>\n<p>Vulcan Gas Ducted Heater Fault Codes:<\/p>\n<table style=\"border-collapse: collapse; width: 100%; height: 996px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 14.0477%; height: 23px;\"><em><strong>Fault Code<\/strong><\/em><\/td>\n<td style=\"width: 85.9523%; height: 23px;\"><em><strong>Fault Description<\/strong><\/em><\/td>\n<\/tr>\n<tr style=\"height: 70px;\">\n<td style=\"width: 14.0477%; height: 70px;\">0<\/td>\n<td style=\"width: 85.9523%; height: 70px;\">No faults present in the fault log.\u00a0 This would normally be seen only on digital remote controls\/thermostats that are connected to appliances that are fairly new or that have never logged any fault codes.<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 14.0477%; height: 23px;\">1<\/td>\n<td style=\"width: 85.9523%; height: 23px;\">Blocked Flue.<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 14.0477%; height: 46px;\">2<\/td>\n<td style=\"width: 85.9523%; height: 46px;\">Pressure switch fused closed.\u00a0 The electronic control module is sensing that the combustion fan pressure switch is closed-circuit when it should be open-circuit.\u00a0 The pressure switch may be faulty, but in most cases, this will be caused by an electronic control module fault and the control module will need to be repaired or replaced.<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 14.0477%; height: 23px;\">3<\/td>\n<td style=\"width: 85.9523%; height: 23px;\">Combustion fan or combustion fan pressure system fault.\u00a0 The combustion fan pressure switch has opened during operation.\u00a0 If the heater has run for approximately 10 seconds and then shuts down with this code, it is likely that the thermistor is faulty (shorted or disconnected) or the control board has an electronic failure.\u00a0 The thermistor is usually a small green electronic component located near the hot air outlet of the ducted heater.\u00a0 The thermistor is only present on modulating heaters (4-5 star).\u00a0 This fault can also be caused by a loose connection somewhere in the pressure switch wiring.\u00a0 Note that these heaters run the pressure switches at 240V AC, so the heater must be switched off and unplugged before any diagnostic or remedial work is performed.<\/td>\n<\/tr>\n<tr style=\"height: 394px;\">\n<td style=\"width: 14.0477%; height: 394px;\">4<\/td>\n<td style=\"width: 85.9523%; height: 394px;\">Supply Air Over-temperature.\u00a0 The over-temperature thermostatic switch near the hot air outlet of the heater has tripped.\u00a0 The heater may be overheating, the over-temperature switch may have failed or there may be a loose connection in the wiring going to the over-temperature swirtch.\u00a0 Check that the switch has continuity with a multimeter when the heater is cool\/cold and that there are no loose connections.\u00a0 If no fault is found, the issue is likely related to poor air flow through the heater.<br \/><br \/>If air flow issues are suspected, check the following items:<br \/>\n<ul>\n<li><span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">Check that the return air filter is not blocked (if installed, it will most likely be found behind the return air grille).<\/span><\/li>\n<li><span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">Using a multimeter, test the capacitance of the room fan motor run capacitor to ensure it hasn&#8217;t degraded.\u00a0 The capacitance should be within 10% of the rated value (uF\/MFD) printed on the capacitor.<\/span><\/li>\n<li><span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">Check that the room fan motor has not seized and can rotate freely.<\/span><\/li>\n<li>Check for excessive dust build-up on the room fan blades.<\/li>\n<li><span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">Check that there is no collapsed\/crushed ductwork.<\/span><\/li>\n<li>Check that there are sufficient registers (vents) open in the premises.<\/li>\n<li>Check that there is no air flow obstruction in the premises (eg. closed doors preventing air reaching the return air vent).<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 14.0477%; height: 46px;\">5<\/td>\n<td style=\"width: 85.9523%; height: 46px;\">Electronic malfunction.\u00a0 An electronic malfunction has been detected in the control module.\u00a0 The control module will need to be repaired or replaced.<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 14.0477%; height: 46px;\">6<\/td>\n<td style=\"width: 85.9523%; height: 46px;\">The control module has detected that the gas valve is slow to close.\u00a0 This can be a real fault (faulty gas valve) or a control module fault.<\/td>\n<\/tr>\n<tr style=\"height: 187px;\">\n<td style=\"width: 14.0477%; height: 187px;\">7<\/td>\n<td style=\"width: 85.9523%; height: 187px;\">Ignition failure.<br \/><br \/>Check the following:<br \/>\n<ul>\n<li><span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">Clean the flame sensor.\u00a0 Remove the flame sensor from the heater and clean it with a wire brush or sandpaper.<\/span><\/li>\n<li><span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">Check that the gas supply to the heater is turned on.<\/span><\/li>\n<li><span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">Check that the burners are all igniting after ignition.\u00a0 If not all burners ignite, try cleaning the edge of the burner manifold closest to the gas jets\/nozzles with a wire brush.<\/span><\/li>\n<li><span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">Check that there is an ignition spark present when the gas valve opens.\u00a0 If there is no ignition spark, the control module will need to be repaired or replaced.<\/span><\/li>\n<li><span style=\"font-family: inherit; font-size: inherit; font-weight: inherit; color: initial;\">Check that the gas valve is opening.\u00a0 In most cases you should be able to hear or feel the gas valve open, or check for the smell of unburnt gas near the flue.\u00a0 If the gas valve isn&#8217;t opening, check that the control module is supplying approximately 240V AC to the gas valve during ignition.\u00a0 If there is no output from the control module, the control module has failed and will need to be repaired or replaced.<\/span><\/li>\n<li>If the burners all ignite and then the heater shuts down with this fault code, check that the flame sensor has continuity from the flame sensor terminal at the control module and the tip of the flame sensor.\u00a0 If there is continuity, the control module flame sensing circuitry has likely failed and the control module will need to be repaired or replaced.<\/li>\n<li>5-Star models: Check for a blockage in the condensate drain or flue.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 14.0477%; height: 23px;\">8<\/td>\n<td style=\"width: 85.9523%; height: 23px;\">Gas interruption.\u00a0 The control module has sensed that the burners have lit and then extinguished unexpectedly.<br \/><br \/>Clean the flame sensor using a wire brush or sandpaper.\u00a0 If the problem persists, it is most likely a control module fault in the flame sensing circuitry.\u00a0 On 5-star models, this fault may also be caused by a blocked condensate drain or blocked flue.<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 14.0477%; height: 23px;\">9<\/td>\n<td style=\"width: 85.9523%; height: 23px;\">EEPROM failure.\u00a0 This is an electronic malfunction and the control module will need to be repaired or replaced.<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 14.0477%; height: 23px;\">11<\/td>\n<td style=\"width: 85.9523%; height: 23px;\">Communication failure (wireless remotes).\u00a0 This fault mostly occurs when a wireless remote control is controlling the heater and then goes out of range.\u00a0 Try replacing the batteries in the remote control or keeping the remote control closer to the heater.\u00a0 It can also be caused by a faulty remote control transceiver module, or a damaged communications cable.<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 14.0477%; height: 23px;\">12<\/td>\n<td style=\"width: 85.9523%; height: 23px;\">Communication failure (touchpad controller).\u00a0 If the heater was working previously, the most common reasons are either a damaged communication cable or faulty touchpad controller.\u00a0 The touchpad controllers can fail, usually due to an electronic component leaking electrolyte onto the circuit board.\u00a0 The electrolyte is corrosive, which damages the circuit board and surrounding components.\u00a0 If the communication cable is not damaged, the touchpad controller will most likely need to be replaced.\u00a0 Due to the corrosion issue, the touchpad controllers aren&#8217;t generally repairable, and any repair won&#8217;t usually last long.<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 14.0477%; height: 23px;\">13<\/td>\n<td style=\"width: 85.9523%; height: 23px;\">Security Lock.\u00a0 This is usually the result of an electronic malfunction of the control board, which has caused this feature to activate itself.\u00a0 This feature was intended to be used by installers, so that appliances that have been installed, but not paid for, can be locked by the installer until payment is made.<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 14.0477%; height: 23px;\">14<\/td>\n<td style=\"width: 85.9523%; height: 23px;\">Unreadable\/scrambled EEPROM. This is an electronic malfunction and the control module will need to be repaired or replaced.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 14.0477%;\">15<\/td>\n<td style=\"width: 85.9523%;\">No fault present.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<hr \/>\n<p><span style=\"font-size: 10pt;\"><em><strong>Terms &amp; Conditions &#8211; Repair\/Exchange:<\/strong><\/em><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 10pt;\">All products come with a standard 12 month warranty, that can be extended at the time of sale.\u00a0 Extended warranties are available at a rate of $44.00 per every additional 6 months.\u00a0 The warranty period is limited to a maximum of 24 months.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">The warranty covers all parts used in the repair as well as the labour provided by LOGISENSE. \u00a0The warranty does not cover the labour of yourself or any third party.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">The warranty does not cover damage caused by faulty accessories, power surges, lightning, water ingress, wiring faults or incorrect installation.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">The customer pays all postage costs (where applicable) and should\u00a0ensure that all items posted are adequately protected with\u00a0bubble wrap or similar.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">Items that have been tampered with (eg. items that have been previously repaired\/worked on by yourself or any 3rd party), cleaned with chemicals, damaged by water\/liquid\/moisture ingress, fire, power surges\/spikes, lightning or that are in otherwise poor physical condition are not eligible for exchange, but a repair may be offered depending on the extent of the damage.\u00a0 I<\/span><span style=\"font-size: 10pt;\">tems that meet this criteria need to be assessed on a case-by-case basis and may attract an additional fee, as they typically require more labour and components than usual to complete the repair.\u00a0 It is also possible that the repair request may be declined.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">There is an assessment fee of $44.00 if the item you bring\/send for repair is not faulty.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">There is no charge in the event that the repair is unsuccessful or the item sent in for repair is deemed to be unviable to repair, other than return postage (if applicable).\u00a0 Such items can be disposed of via e-waste recycling.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 10pt;\"><strong><em>Terms &amp; Conditions &#8211; Advance Exchange:<\/em><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 10pt;\">Advance exchanges are only available to trade customers that have established a working relationship with us.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">Advance Exchange is not available for all products.\u00a0 This includes, but is not limited to, Breezair ICON (110547, 110554, 112954, 114675, etc) control modules and Bonaire EAC 200x (PNE) control boards.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">Faulty item(s) must be returned or shipped back to us within 28 days of the invoice date.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">The customer is to pay any costs associated with the return of the faulty item(s) and will not be reimbursed for these costs.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">Items that have been tampered with (eg. items that have been previously repaired\/worked on by yourself or any 3rd party), cleaned with chemicals, damaged by water\/liquid\/moisture ingress, fire, power surges\/spikes, lightning or that are in otherwise poor physical condition are not eligible for exchange.<\/span><\/li>\n<li><span style=\"font-size: 10pt;\">Advance exchange deposits will only be refunded upon receipt of the faulty item(s) and only if the returned item(s) meet the conditions outlined above.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 10pt;\"><strong><em>Terms &amp; Conditions &#8211; Returns:<\/em><\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 10pt;\">Reconditioned electrical\/electronic parts\/assemblies may be returned but will be subject to a $44.00 restocking fee. If any returned parts\/assemblies are damaged, no refund will be offered.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 10pt;\">All trademarks are the property of their respective owners.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-655","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/logisense.com.au\/index.php?rest_route=\/wp\/v2\/pages\/655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/logisense.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/logisense.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/logisense.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/logisense.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=655"}],"version-history":[{"count":9,"href":"https:\/\/logisense.com.au\/index.php?rest_route=\/wp\/v2\/pages\/655\/revisions"}],"predecessor-version":[{"id":1999,"href":"https:\/\/logisense.com.au\/index.php?rest_route=\/wp\/v2\/pages\/655\/revisions\/1999"}],"wp:attachment":[{"href":"https:\/\/logisense.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}