Logisense

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Terms & Conditions – Repair/Exchange:

• All products come with a standard 12 month warranty, that can be extended at the time of sale.  Extended warranties are available at a rate of $44.00 per every additional 6 months.  The warranty period is limited to a maximum of 24 months.
• The warranty covers all parts used in the repair as well as the labour provided by LOGISENSE.  The warranty does not cover the labour of yourself or any third party.
• The warranty does not cover damage caused by faulty accessories, power surges, lightning, water ingress, wiring faults or incorrect installation.
• The customer pays all postage costs (where applicable) and should ensure that all items posted are adequately protected with bubble wrap or similar.
• Items that have been tampered with (eg. items that have been previously repaired/worked on by yourself or any 3rd party), cleaned with chemicals, damaged by water/liquid/moisture ingress, fire, power surges/spikes, lightning or that are in otherwise poor physical condition are not eligible for exchange, but a repair may be offered depending on the extent of the damage.  Items that meet this criteria need to be assessed on a case-by-case basis and may attract an additional fee, as they typically require more labour and components than usual to complete the repair.  It is also possible that the repair request may be declined.
• There is an assessment fee of $44.00 if the item you bring/send for repair is not faulty.
• There is no charge in the event that the repair is unsuccessful or the item sent in for repair is deemed to be unviable to repair, other than return postage (if applicable).  Such items can be disposed of via e-waste recycling.

Terms & Conditions – Advance Exchange:

• Advance exchanges are only available to trade customers that have established a working relationship with us.
• Advance Exchange is not available for all products.  This includes, but is not limited to, Breezair ICON (110547, 110554, 112954, 114675, etc) control modules and Bonaire EAC 200x (PNE) control boards.
• Faulty item(s) must be returned or shipped back to us within 28 days of the invoice date.
• The customer is to pay any costs associated with the return of the faulty item(s) and will not be reimbursed for these costs.
• Items that have been tampered with (eg. items that have been previously repaired/worked on by yourself or any 3rd party), cleaned with chemicals, damaged by water/liquid/moisture ingress, fire, power surges/spikes, lightning or that are in otherwise poor physical condition are not eligible for exchange.
• Advance exchange deposits will only be refunded upon receipt of the faulty item(s) and only if the returned item(s) meet the conditions outlined above.

Terms & Conditions – Returns:

• Reconditioned electrical/electronic parts/assemblies may be returned but will be subject to a $44.00 restocking fee. If any returned parts/assemblies are damaged, no refund will be offered.

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